Frequently Asked Questions
FAQ | Tours Vibe
How do I book a tour?
You can book a tour by selecting your desired destination, choosing a tour package, selecting the date and number of participants, and completing the checkout process.
What payment methods do you accept?
For now we accept credit cards.
How far in advance should I book a tour?
We recommend booking tours as early as possible, especially during peak seasons, to ensure availability. Some popular tours may sell out months in advance.
Do you offer refunds?
Refunds are processed according to our cancellation policy. Full refunds are typically offered for cancellations made more than 7 days before the scheduled tour date.
Are there age restrictions for tours?
Age restrictions vary by tour. Some tours are designed for adults, while others are family-friendly. Age requirements are listed in the tour details.
What is the difference between private and regular tours?
Private tours are exclusively for you and your group with personalized itineraries and flexible scheduling. Regular tours are shared with other travelers at fixed times and dates, typically at lower costs.
Can I cancel my booking?
Yes, you can cancel your booking. Cancellation policies vary by tour and supplier. Some tours offer full refunds if cancelled within the refund deadline, while others may have cancellation fees. Check the specific tour details for refund policies.
How do I get a refund?
Refunds are processed based on the cancellation policy of your booked tour. After submitting a cancellation request, our team will review it and process eligible refunds back to your original payment method.
Do you offer airport transfers?
Yes, we offer airport transfer services to and from various locations. You can book one-way or round-trip transfers with different vehicle types to accommodate your group size and luggage needs.
Can I book transfers and tours together?
Absolutely! You can add both tours and transfers to your cart and book them together in a single order for convenience.
How do I know my booking is confirmed?
After payment, your booking status will change from "pending" to "confirmed" once the tour supplier confirms availability. You will receive email notifications for status updates.
Can I add a tour guide?
Yes, many tours offer optional tour guides in different languages. You can select a guide during booking, and additional fees may apply depending on the language and tour.
What happens if I miss my tour?
If you fail to show up for your confirmed tour without prior notice, your booking will be marked as "no-show" and you may not be eligible for a refund. Please contact us immediately if you encounter any issues.
Do you have promo codes or discounts?
Yes, we regularly offer promotional codes and discounts. These may include percentage discounts, fixed amount discounts, or special offers for first-time users. Check our promotions page or subscribe to our newsletter for the latest deals.
Can I leave a review for my tour?
Yes, after completing your tour, you can leave a rating and review to help other travelers. Reviews are moderated to ensure quality and authenticity.
How do I create a wishlist?
You can create wishlists to save tours you are interested in for later. Simply click the heart icon on any tour to add it to your wishlist, or create custom named wishlists for different trips.
What pickup and drop-off options are available?
We offer various pickup and drop-off locations in each city, including hotels, airports, and popular landmarks. Some locations may have additional fees. You can also specify custom pickup locations for private tours.
How far in advance do I need to book?
Booking requirements vary by tour. Most regular tours can be booked up to 365 days in advance and require booking at least 24-72 hours before the tour date. Private tours may have different advance booking requirements.